Contact information
CONTACT INFORMATION
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Last updated: 29 August 2026
Who you are buying from
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CHAD LAWSON MUSIC LLC
1301 N Broadway, Suite 32003, Los Angeles, CA 90012, USA
United States
Trading as Chad Lawson - Official Store
Website: https://www.chadlawson.com
How to reach us
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Email: info@chadlawson.com
Contact form: https://www.chadlawson.com/pages/contact-us
We answer enquiries within 1-2 business days, Monday to Friday.
What to include
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Quoting your order number in your first message is the single thing that speeds up a reply most. For anything to do with a damaged or incorrect item, attach photographs of the item and its packaging.
Where to go for common questions
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Where is my order?
Where to look: Your shipping confirmation email carries the tracking link - see the Shipping Policy (https://www.chadlawson.com/policies/shipping-policy)
Can I return this?
Where to look: Return and Refund Policy (https://www.chadlawson.com/policies/refund-policy)
I am in the EU and want to cancel
Where to look: Cancel an order / right of withdrawal (https://www.chadlawson.com/pages/cancel-an-order-right-of-withdrawal)
My download will not open
Where to look: Email us - we will resend or refund it
What data do you hold about me?
Where to look: Privacy Policy (https://www.chadlawson.com/policies/privacy-policy)
Licensing music for film, TV or advertising
Where to look: Email us with the project details
Booking and live performance
Where to look: Email us, or see Live Dates (https://www.chadlawson.com/pages/live-dates)
Press and interviews
Where to look: Email us
Accessibility
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We want the site to be usable by everyone. If you encounter a barrier - something a screen reader will not read, something you cannot reach with a keyboard, or anything else that stops you using the store - please tell us at info@chadlawson.com and describe what happened. We will help you complete your purchase another way and work on a fix.
Privacy requests
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To access, correct, delete or port your personal information, or to opt out of the sale or sharing of it, email info@chadlawson.com. Full detail is in the Privacy Policy (https://www.chadlawson.com/policies/privacy-policy).