Shipping policy
SHIPPING POLICY
===============
Last updated: 29 August 2026
1. What ships and what does not
-------------------------------
Digital sheet music (PDF)
Delivery: Emailed / download link, immediately after payment. Nothing physical ships
Songbooks, CDs, vinyl, notebooks
Delivery: Shipped from our warehouse
Apparel (tees, sweatshirts, hoodies)
Delivery: Printed to order and shipped by our print partner
Bundles containing both
Delivery: The digital part is delivered immediately; the physical part ships separately
If your order contains both digital and physical items, you do not have to wait - the download is available as soon as payment is confirmed.
2. Processing time
------------------
Orders are processed within 1-3 business days. Business days are Monday to Friday, excluding public holidays.
Print-on-demand apparel needs additional production time before it ships - typically 2-7 business days - because each piece is made for your order.
Orders placed after our daily cut-off, at weekends or on holidays begin processing the next business day. During album releases, holidays and sale periods, processing can take longer; we will say so on the website when that is the case.
3. Shipping methods and delivery estimates
------------------------------------------
Available shipping options and their costs are shown at checkout, calculated from your address and the contents of your cart.
Delivery estimates are estimates, not guarantees. They begin when the order ships, not when it is placed, and they do not include processing time. Carrier delays, customs inspection and weather are outside our control.
4. Where we ship
----------------
We ship both domestically within the United States and internationally. The countries we can ship to, and the rates for each, are shown at checkout - if your country does not appear at checkout, we are not currently able to ship there.
Some items, including certain limited editions and signed products, may be restricted to specific regions. Any such restriction is stated on the product page.
5. Customs, duties and import taxes
-----------------------------------
For international orders, you are the importer of record. Import duties, taxes, VAT and customs handling fees are set by the destination country and are not included in the price you pay us or in the shipping charge at checkout.
These charges are your responsibility and are collected by the carrier or customs authority, usually before delivery. We cannot predict them and we cannot reimburse them.
If a parcel is refused at customs or returned to us because charges went unpaid, we will refund the value of the goods less the original and return shipping costs.
6. Tracking
-----------
When your order ships you will receive a confirmation email with a tracking number where the chosen service provides one. Tracking can take up to 48 hours to show movement.
If your tracking has not updated for 7 business days (domestic) or 21 business days (international), contact us at info@chadlawson.com and we will open an enquiry with the carrier.
7. Wrong address
----------------
Please check your shipping address carefully before completing checkout. We ship to the address exactly as you enter it.
If you spot a mistake, email us immediately at info@chadlawson.com - if the order has not yet been processed we can usually correct it. Once an order has shipped we cannot redirect it, and a parcel returned to us because of an incorrect address will be reshipped at your cost.
8. Lost, delayed or damaged parcels
-----------------------------------
- Damaged in transit - email us within 30 days of delivery with photographs of the item
and its packaging. We will replace it or refund you in full, at no cost to you.
- Marked delivered but missing - check with neighbours and your local depot first, then
contact us. We will help you open a carrier claim.
- Lost in transit - once the carrier confirms a parcel is lost, we will replace it or refund
you.
9. Multiple shipments
---------------------
An order containing both warehouse stock and print-on-demand apparel will usually arrive in more than one parcel, on different days. You are not charged twice for shipping when this happens.
10. Contact
-----------
CHAD LAWSON MUSIC LLC
1301 N Broadway, Suite 32003, Los Angeles, CA 90012, USA
Email: info@chadlawson.com
Contact form: https://www.chadlawson.com/pages/contact-us