Refund policy
RETURN AND REFUND POLICY
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Last updated: 29 August 2026
We want you to be happy with what you bought. This policy explains when you can return an item, how refunds work, and the separate statutory right that applies if you are in the EU.
Quick summary
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Physical songbooks, CDs, vinyl, notebooks
Can you return it?: Yes - 30 days, unused and in original condition
Apparel (tees, sweatshirts, hoodies)
Can you return it?: Only if faulty, damaged or the wrong item - these are printed to order
Digital sheet music (PDF)
Can you return it?: No, once the download has started - see section 3
Signed and limited-edition items
Can you return it?: Only if faulty, damaged or the wrong item
1. Physical items - 30 days
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You have 30 days from the delivery date to request a return on physical media and merchandise.
To be eligible, the item must be:
- Unused, unplayed and undamaged
- In its original packaging, with any seal intact
- Accompanied by proof of purchase
How to start a return: email info@chadlawson.com with your order number and what you would
like to return. Do not send anything back before we reply - we will confirm the return is
eligible and give you the address.
Return shipping is paid by you, unless the item arrived faulty, damaged or incorrect, in which case we cover it. We recommend a tracked service; we cannot refund an item that does not reach us.
2. Print-on-demand apparel
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Our apparel is printed for each order by our fulfilment partner, so it cannot be resold and we cannot accept returns for change of mind or for ordering the wrong size. Please check the size guide on the product page before ordering.
We will replace or refund apparel that is faulty, misprinted, damaged in transit, or not what you ordered. Contact us within 30 days of delivery with your order number and photographs of the item and its packaging.
3. Digital sheet music and downloads
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Digital products are delivered immediately and cannot be returned once the download has begun.
By completing a purchase of digital sheet music you expressly request immediate delivery and acknowledge that you lose any right of withdrawal or cancellation once the download starts.
If a file is corrupted, will not open, or is not the piece described, contact us and we will fix it or refund you. That is a defect, not a change of mind, and it is always covered.
4. Faulty, damaged or incorrect items
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If anything arrives damaged or is not what you ordered, contact us within 30 days of delivery with your order number and photographs. We will arrange a replacement or a full refund including any shipping you paid, and we will cover the cost of returning it.
Nothing in this policy limits your statutory rights in respect of faulty goods.
5. Refunds
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Once we receive and inspect a returned item we will email you to confirm the outcome. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take longer to post it.
Original shipping charges are not refunded unless the return is because of our error or a fault.
If more than 15 business days have passed since we confirmed your refund and you have not received it, contact us at info@chadlawson.com.
6. Exchanges
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The fastest way to exchange something is to return the original item under section 1 and place a new order.
7. Items we cannot accept back
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- Digital downloads where the download has begun (section 3)
- Gift cards
- Items returned more than 30 days after delivery
- Items returned damaged, used, or without their original packaging, where the damage was not
ours
8. European Union - your right of withdrawal
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This section applies in addition to everything above, and it takes precedence for customers in the EU. It does not replace or limit your statutory rights.
If you are a consumer in the European Union you may withdraw from your purchase within 14 days without giving any reason. The period ends 14 days after the day you, or a carrier you named, take physical possession of the goods. Where an order is delivered in several parts, it ends 14 days after the last part arrives.
How to withdraw. Tell us clearly that you are withdrawing, before the 14 days are up. The simplest way is our withdrawal form:
https://www.chadlawson.com/pages/cancel-an-order-right-of-withdrawal
You can also email info@chadlawson.com. Any clear statement is enough - you do not have to use our form. We will acknowledge your withdrawal without delay.
After you withdraw. Send the goods back without undue delay and no later than 14 days after telling us. You pay the direct cost of returning them. You are only liable for any reduction in the value of the goods caused by handling them beyond what is necessary to establish their nature, characteristics and functioning.
Your refund. We will reimburse all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days after the day we are informed of your decision. We may withhold reimbursement until we have received the goods back or you have supplied evidence of sending them, whichever is earlier. We refund using the same means of payment you used, and it costs you nothing.
Digital content - an important exception. The right of withdrawal does not apply to digital content supplied on a non-tangible medium once performance has begun with your prior express consent and your acknowledgement that you thereby lose the right. That consent is taken at checkout for digital sheet music (section 3).
9. Contact
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CHAD LAWSON MUSIC LLC
1301 N Broadway, Suite 32003, Los Angeles, CA 90012, USA
Email: info@chadlawson.com
Contact form: https://www.chadlawson.com/pages/contact-us